Network Q promises you the best

Network Q prides itself on customer satisfaction, which is why it’s drawn up a comprehensive customer service promise.

The Vauxhall model range

Network Q offers the ultimate Used Approved Vauxhall experience. With its vast retailer network consisting of over 350 sites across the UK, renowned customer service and expert technical staff, Network Q is unrivalled in this sector.

Customer service and satisfaction is one of Network Q’s key aims, which is why it’s implemented a multi-faceted promise, which will give you all the peace of mind you could ever want. All vehicles bought from a Network Q Retailer get a 12 month warranty which covers all factory-fitted electrical and mechanical components. They also get a comprehensive multi-point vehicle check and a completely open and honest ownership history.

The Network Q pledge also comprises of the 30 day exchange programme where, if your car develops an electrical or mechanical fault within 30 days, then you can exchange it from that retailer with no questions asked. You also get five days of Free to Go insurance to drive off the forecourt, one year’s roadside assistance from the RAC, the Service Club discount on servicing and MOTs. Finally, free accident management, which helps you out with your insurers, with vehicle recovery, repair, provides you with a courtesy car and will deal with the return of your vehicle.

With this comprehensive promise, Network Q offers an absolutely unrivalled level of customer service and satisfaction. Proving this fact are the more than 1.9 million thoroughly fulfilled customers.

The benefits of the Network Q promise consist of:

1 Year Warranty

Every Network Q vehicle comes with a minimum of 1 year's warranty. Vehicles less than 2 years old get the balance of the manufacturer warranty, which lasts until the vehicle is 3 years old of 60,000 miles (whichever comes first).

For full details please see Terms and Conditions.

Network Q Multi-Point Check

Every vehicle on our forecourts is subjected to a rigorous Multi-Point Check by highly trained Vauxhall technicians, before it is allowed to carry the Network Q badge.

Testing everything from engine performance to paintwork, this service is synonymous with used car quality and integrity, allowing our customers to drive off with all the confidence and reassurance you'd get from buying new.

The Network Q Multi-Point check covers:

  • Every major mechanical component
  • All vital safety and security checks
  • A thorough test drive
  • Inspection of interior and exterior features
  • Final preparation of your vehicle

Network Q Ownership Promise

The great thing about buying a used car with Network Q is that you know exactly what you're getting. No hidden past, no hidden surprises, just complete peace of mind.

Our Ownership Promise covers:

  • Mileage
  • Identity
  • Stolen vehicles
  • Outstanding finance agreements
  • Examining Vauxhall's recall register for any recalled parts (Vauxhall models only)
  • A replacement vehicle as part of our 30 day exchange pledge, should any of the information we find prove to be incorrect

30 Day Exchange Pledge

We're confident you'll be absolutely thrilled with your purchase. But, for added peace of mind, if your car develops a mechanical or electrical fault (in the first 30 days of ownership) that cannot be repaired to a satisfactory standard, the supplying retailer will exchange it for a Network Q vehicle of equal value.

Why? Simply because we believe in our cars, believe in their inherent quality and hold our customers' satisfaction paramount.

Free to go Insurance

Wouldn't it be great to buy a car and drive it off the forecourt on the same day? Well, at Network Q you can with our free 5 day insurance policy, Free to go.

This insurance comes as standard with our Network Q Guarantee, meaning the only thing you have to worry about is which car to choose!

For more information contact your local Network Q retailer.

1 Year Roadside Assistance

Every Network Q vehicle comes with 1 year of Roadside Assistance including Roadside Rescue, Recovery Rescue, At Home Rescue, Onward Travel and tyre-related incidents.

For full details please see Terms and Conditions.

Service Club

All customers buying a Vauxhall vehicle under Network Q will be offered the opportunity to sign up for Vauxhall Service Club as part of their welcome communication. By joining they will become eligible for the following:

  • Discount on servicing and repairs
    • ‐ 15% for 2-3 year old vehicles
    • ‐ 25% for vehicles over 3 years old
  • 50% off MOTs

This applies to Vauxhall vehicles only.

For more information contact your local Network Q retailer.

Free Accident Management

In the unfortunate event that your vehicle is involved in an incident the Vauxhall Accident Management Service will help. They contact your insurer, arrange for vehicle recovery, repair at a Vauxhall approved repairer, organise a courtesy car and the return of your vehicle.

To find out more, visit the website or, visit your local Network Q Retail Centre

Retailer Locator

Find your own Approved Vauxhall on Auto Trader